Privacy policy

Effective Date: 04/05/2025
Company Name: BuyHives International Pvt. Ltd.
Website: www.buyhives.com
Email: info@buyhives.com

1. Introduction

BuyHives International Pvt. Ltd. ("we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, mobile apps, or communication channels such as WhatsApp.

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2. What Data We Collect

We may collect:

• Name, Email, Phone Number, and Address

• Order details and transaction history

• Payment info (handled securely by payment gateways)

• WhatsApp chat data (only for support and service purposes)

• IP address, device details, and browsing behavior

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3. How We Use Your Information

We use your data to:

• Process and fulfill orders

• Provide customer service via email, phone, and WhatsApp

• Handle return, exchange, or refund requests

• Send marketing or service messages (if opted-in)

• Improve website and personalize your experience

• Comply with legal obligations

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4. WhatsApp Support Usage

If you contact us on WhatsApp, we may use:

• Your WhatsApp number

• Chat content relevant to support or orders

📌 We do not share your WhatsApp data with any third party and only use it for providing better customer experience.

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5. Return / Refund Related Information

When you request a return or refund:

• We may ask for order ID, reason, and media proof (e.g. image/video)

• This information is used only for resolving the issue and is kept confidential

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6. International (GDPR Compliance)

For users in the European Union (EU) or other international regions, we comply with the General Data Protection Regulation (GDPR):

You have the right to:

• Access and correct your data

• Request deletion of your data

• Withdraw consent anytime

• Request data portability

📧 For GDPR-related queries: gdpr@buyhives.com

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7. Sharing Information

We only share data with trusted third-parties such as:

• Payment Gateways (e.g., Razorpay, PayPal)

• Shipping Partners

• IT/hosting services (only for security and operations)

• Government authorities when required by law

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8. Cookies & Tracking

We use cookies to:

• Track session and cart info

• Improve website performance

• Personalize user experience

You can disable cookies via browser settings.

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9. Data Security

We use SSL encryption and secure servers to protect your information.

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10. Third-Party Links

Links to third-party websites may exist. We are not responsible for their privacy practices.

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11. Policy Updates

We may revise this policy as needed. Latest version will always be on our website.

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12. Contact Us

📧 Email: info@buyhives.com
📞 Phone: +91-9243112525
📲 WhatsApp: Click to Chat